Privacy Notice

Last Updated: 25 June 2026

TCS Automation & Security Sdn Bhd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia and its subsequent amendments.

As a Data Controller, this Privacy Notice explains how we collect, process, manage, and protect the personal data of our clients, partners, and website visitors at tcsassb.com.

1. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact & Identity Information: Name, company name, job title, email address, phone number, and business address.

• Technical & Account Data: IP addresses, login credentials, and usage data when accessing our online dashboards, SCADA interfaces, or monitoring platforms (such as SolarNest).

• Security & Biometric Data: Where applicable to the security hardware and physical access systems we deploy, we may process sensitive personal data (e.g., facial recognition data or fingerprints). This is strictly processed with explicit consent and securely isolated.

2. How We Collect Your Data

Your personal data is collected through the following channels:

• When you submit inquiries through tcsassb.com or contact us via email.

• When your company registers for and accesses our software, monitoring dashboards, or hardware platforms.

• During the execution of project contracts, site deployments, and technical support ticketing.

• Through business interactions at exhibitions, training sessions, or corporate events.

3. Purpose of Processing

We process your personal data for the following purposes:

• To deliver, configure, and maintain automation, SCADA, and security solutions.

• To create and manage user accounts for our software platforms and dashboards.

• To provide technical support, system updates, and maintenance notices.

• To process billing, invoicing, and administrative communications.

• To comply with legal, regulatory, or industry compliance requirements.

4. Disclosure to Third Parties

To deliver our services effectively, we may disclose your data to authorized third parties under strict confidentiality agreements. These include:

• Cloud infrastructure and secure hosting providers that power our dashboards.

• Local distributors and international software partners required for specific system integrations.

• Third-party contractors assisting with on-site deployment or hardware installations.

• Law enforcement or regulatory agencies, if legally required.

5. Cross-Border Data Transfers

As we work with international software vendors and utilize global cloud infrastructure, your personal data may be transferred to, and stored at, destinations outside of Malaysia. We ensure that any cross-border transfer is directed only to jurisdictions that offer an adequate level of data protection equivalent to the standards required by the Malaysian PDPA.

6. Security & Retention

We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Personal data will only be retained for as long as necessary to fulfill the purposes outlined in this notice or to comply with legal, tax, or accounting requirements, after which it will be securely deleted or anonymized.

7. Your Rights & Data Portability

Under the PDPA, you possess the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.

• Right to Correction: You may ask us to update or correct inaccurate data.

• Right to Withdraw Consent: You may withdraw your consent for us to process your data, which may affect our ability to provide certain services.

• Right to Data Portability: You have the right to request that we transmit your personal data directly to another Data Controller in a structured, commonly used, and machine-readable format, where technically feasible.

Contact Us

If you have any questions or concerns about our PDPA Notice or the processing of your personal data, please contact us at support@techcentralsolutions.com.

Changes to this PDPA Notice

We reserve the right to update or amend this PDPA Notice from time to time. Any changes will be posted on our website, and your continued use of our website or services after the posting of such changes constitutes your acceptance of the revised PDPA Notice.

Thank you for choosing TCS Automation & Security Sdn Bhd. We value your trust and are committed to protecting your personal data.